Privacy Policy

FranchiseLok ("we", "our", or "us") operates the FranchiseLok mobile application. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

1. Information We Collect

We collect information that you provide directly to us:

• Contact Information: Name, phone number, email address when you register or contact brands
• Business Information: Investment capacity, preferred location, business interests
• Device Information: Device type, OS version, IP address, crash reports
• Usage Data: Pages visited, time spent, search preferences

2. How We Use Your Information

We use the collected information for:

• Providing and maintaining our Service
• Connecting you with verified franchise opportunities
• Improving app features and user experience
• Sending important updates and notifications
• Analyzing usage patterns to serve better opportunities
• Preventing fraud and ensuring platform safety

3. Sharing Your Information

We share your information only when necessary:

• With Brands: Your contact details when you apply to their franchise (with your consent)
• Service Providers: Analytics, crash reporting, hosting services
• Legal Requirements: When required by law or to protect our rights

We do NOT sell your personal data to third parties.

4. Data Security

We implement industry-standard security measures to protect your data including:

• Data encryption in transit and at rest
• Secure servers hosted in India
• Regular security audits
• Access controls and monitoring

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent for data processing
• Opt-out of marketing communications

Email us at support@franchiselok.com to exercise these rights.

6. Cookies & Tracking

We use essential cookies for app functionality. We do not use third-party tracking cookies or advertising networks.

7. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect data from children.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: support@franchiselok.com
• India-based support team

Last updated: February 24, 2026